Last Updated: November 14, 2025
This policy explains how Bitta.ai collects, uses, and protects information.
- Business contact information
- Phone numbers and emails
- Customer contact data
- SMS logs, email logs, and call metadata
- AI Employee activity logs
- Workflow configuration files
- IP addresses and device identifiers
- Configure and operate AI Employees
- Send system notifications and updates
- Improve service performance
- Maintain compliance and security
- Provide customer support
We do not sell or rent data.
Shared only with core vendors such as:
- Twilio
- OpenAI / Anthropic
- Supabase
- Email providers
4. Data Security
Includes:
- Encryption
- Role-based access
- Monitoring and auditing
No employee can access your content unless you grant permission.
5. Data Retention
We retain data while your account is active or required by law.
You may request deletion at any time.
6. Your Rights
You may request:
- Access
- Deletion
- Export
- Correction
Email: siyuan.guo@bitta.ai
7. SMS, Email, and Phone Call Privacy Policy
- Phone number
- Email address
- Opt-in records (checkbox, timestamp, IP)
- SMS delivery logs
- Call metadata
How We Use It
To send transactional updates such as:
- Account alerts
- AI employee notifications
- System status messages
Opt-Out
- SMS: text STOP
- Email: unsubscribe link or email
- Phone: email opt-out
Data Retention
Opt-out marks your channel as unsubscribed.